Since the February floods, Ray White Beecroft has been dealing with lots of very busy insurance companies. All too often I have phoned the claims number and waited for ages listening to endlessly repeated and hence increasingly infuriating marketing messages about how you really have to insure with them, they are so efficient and attentive to your needs.
In the end I got fed up, logged onto their internet site, found the complaints department page, and submitted an online complaint, asking them to replace those messages with soothing music. Next morning a charming young lady phoned to apologise, took the details of my claim, and promised to hand them on to the relevant claims department and ensure they get back to me within 48 hours!
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