Sydney residents will remember this long weekend as being the rainy days between two beautiful sunny working weeks. For large property management departments like Ray White Beecroft, torrential rain always means problems, and rain at weekends normally means expensive callouts to reluctant tradespeople.
This weekend, as the rain teemed down on Saturday night Lydia's home phone rang, a tenant reporting cascading rain water flooding into their kitchen through the ceiling! Knowing how hard it would be to find a contractor able and willing to attend quickly, she advised the tenant to phone the State Emergency Service. The SES won't accept calls from a Real Estate agent, only the resident can ask for SES help.
Within the hour, and before Lydia had managed to find a contractor, the tenant rang back. The SES had attended, and had replaced a broken roof tile!!!
What incredible service! Well done, and thank you, all you great SES volunteers!
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